Shipping & Returns

🚚 Shipping & Returns – Thehandcraftstore

⏱ Delivery Times

We proudly offer worldwide delivery for our handcrafted olive wood creations.

  • Canada & USA: 5 to 10 days
  • Europe: 1 to 2 weeks
  • Africa: 1 to 2 week
  • South America: 2 to 3 weeks
  • Asia: 2 to 3 weeks

Please note: Delivery times are estimated and may vary slightly depending on customs and local postal services.

📦 Packaging – Safe & Secure

Every handcrafted piece from The Handcraft Store is packed with the greatest care. We use high-quality rigid packaging designed to protect each item during transport. Packaging is selected based on the weight, dimensions, and fragility of the piece to ensure it arrives in perfect condition.

🌍 Shipping Partners

We ship across Canada and internationally using reliable carriers such as:

  • Canada Post

  • FedEx

  • DHL

Our shipping fees are thoughtfully calculated and include packaging, handling, and postage costs. For best value, we recommend combining items into a single order.

 Please note that we are unable to combine separate orders, and shipping fees will apply to each one.

💬 Thehandcraftstore Customer Service

Have a question about your order?

Our dedicated customer support team is here to assist you. For any inquiries regarding your online order, please be sure to include your order number when contacting us to help us serve you better.

🔄 Returns & Exchanges Policy

At The Handcraft Store, your satisfaction is our top priority. If you're not fully satisfied with your purchase, we’re committed to offering a refund or exchange under the following cumulative conditions:

📦 Eligible Return Conditions:

  • The item was received damaged during shipment (e.g., broken or cracked), or

  • The item does not match what was ordered (wrong product or significant discrepancy), with photo evidence required.

📩 How to Initiate a Return or Exchange:

Please contact us immediately

Have your order number ready, and let us know:

  • Which item(s) you wish to exchange or return

  • The reason for the request

📦 Return Requirements:

Returned items must:

  • Be in their original packaging

  • Be unused, clean, and undamaged

  • Show no signs of wear or handling

💬 Customer Commitment

We take pride in crafting each product with care. If anything goes wrong, we’ll do our best to resolve the issue quickly and fairly. Your trust means everything to us.